Question 1

How quickly can you fix my motor failure?

Accepted Answer

In most cases, we can diagnose and repair motor failures within 1-2 hours of arrival. Our technicians carry common replacement parts and motors in their service vehicles. For standard motor repairs, we typically complete the job same-day. If a specialized part is needed, we can usually source it within 24-48 hours. For emergencies, we offer priority 30-minute response times.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can result from several factors: 1) Age and wear - most motors last 10-15 years with proper maintenance. 2) Power surges from lightning or electrical issues. 3) Overheating from frequent use or lack of ventilation. 4) Stripped gears from forcing a stuck door. 5) Lack of lubrication causing excessive friction. 6) Improper installation or door balance issues that strain the motor. Regular maintenance can prevent most motor failures.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options including 0% APR for qualified buyers, low monthly payment plans, and quick approval processes. Our team can discuss financing options during your free estimate. We also accept all major credit cards and offer seasonal promotions with additional savings.

Question 4

What's included in your 3-Year Warranty?

Accepted Answer

Our comprehensive 3-Year Warranty covers all parts and labor on installations and repairs. This includes springs, cables, rollers, hinges, panels, motors, and sensors. If anything we installed or repaired fails within 3 years, we'll fix it at no additional cost. The warranty is fully transferable if you sell your home, adding value to your property.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard single garage door installation typically takes 3-4 hours. Double doors or custom installations may take 5-6 hours. This includes removal of your old door, installation of the new door and hardware, opener setup, safety testing, and cleanup. We always complete installations in a single visit so you're not left without a functioning door.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our IDA-certified technicians are trained to service all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, Raynor, and more. We also work on all opener brands including LiftMaster, Chamberlain, Genie, and Craftsman. No matter what brand you have, we can repair, maintain, or replace it.

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